Yea… Its Time to Say Bye Bye to Sutherland… I’ve decided to Quit this week… Have submitted a formal resignation and will be relieved by the end of this week. Had a Real Good Experience with Sutherland which is my First Job!
The Only negative Factor i found was the change in timings and offs every week and obv the night shift. But working at night shifts proved to be quite useful(a blessing in disguise perhaps, for me) because i was able to carry out my other works in the mornings and sleep after that. But it was okay since it was a temporary job for me, kind of parking space for the 6 odd months between my undergraduation and Permanent Job/Graduation. Dont know how i would feel if this is supposed to be my Permanent Job or something like that.
It has been nearly 5 months since i started working at Sutherland. It had been a very good learning experience. The 15 Days of Versant Training was really interesting with a whole new bunch of Friends/Colleagues! The Training part was almost like college with a lot more freedom. The Trainer Chandini was not exactly that Good in Teaching but was Okay coz she didnt disturb us. We got a lot of Interesting Insights into the American Life Language and Culture.
And then there was the Technical Training which helped us again learn more about computers! And it was the first time we worked in the 12am-8am shift, something new for us at that time. And a very Amusing Trainer Vengat who had us in splits during those night shifts.
Then we were given the Process Training for Printers for nearly a month. During which we learnt a little about printers and more about the different ways of sleeping/doing something else in class. A Comm Trainer Shyam who had funny piercings on his face but was really cool and a Process Trainer Ramji who seemed to be strict at the beginning but later on became friendly. And that too his Terror experiences on floor had us in splits most of the time. After a little bit of learning here we went on to the floor.
At the Floor we had a “Mr.Cool and Calm” Trainer Deepak Patel and two L2’s Suceendran Meganathan and Chandra Doss. And GLs Satish and Narikot Nair. All of them were really Good and made my first Job into a Good Experience which i can remember for all Good Reasons than the Bad Ones. The Call Taking experience was really new and amusing for me. Its been more than 3 months since we started taking calls. A Day used to be Good at one point and Really Bad at an other point. Depending on the customer. But later on after getting used to the calls and getting matured enough to understand the life at call centre, it doesnt matter if a customer is Good or Irritating. We starting finding the amusing and interesting things about the calls and customers. Doss my L2 who’s really good at taking escalation calls helped me understand the importance of keeping cool and handling the irate customers – That would be really useful for real life as well. Suceendran my other L2 and his antics keeps us laughing all the time. And Deepak had been a real inspiration of being a Good Team Leader for all of us. Same of Satish who’s our GL – Dell 4 in one. And recently, that is, for the last two weeks our teams have been shuffled and my New TL is ParamaGuru, who also has been Good.
In all, it was a Really Enjoyable and Learning Experience at Sutherland. My first work experience… A cherishable part of my life indeed!
They didnt teach us about any Fax issues in Training!!!) After Greeting the customer exactly as in the Opening Script! I went on to collect the details like First Name/Last Name, Phone Number and Service Tag of the Printer! We had to Alpha Verify the Name for Spelling Errors! I started… Lemme verify ur Name ma’am… (read this slowly) A as in Alpha, B as in Bravo, C as in Charlie and so on… I didnt memorize that at that time! I was searching my empty brain for the correct word! As soon as i finished Alpha Verifying her name… She asked me, “Are you in Training?!” Me: Hey, How did she find that out? Again Me: By the way U spoke to her, dumbo!!! U shud’ve been more confident! She: “I want to speak to someone who is not in Training or to a Supervisor.”
I am not going to disclose how much it is (Company Guidelines 
) but it was a great moment for me. The whole of the money, my own money, much awaited money. I was expecting to get my first salary from Infosys, but Sutherland beat them to it!
( (Ma heart started beating faster! I dont know why, whenever i go for an Interview or an Exam it happens like that)
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