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	<title>Vivek Shanmugam&#039;s Blog &#187; DELL</title>
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	<link>http://rvivekshanmugam.com</link>
	<description>Pointless Ruminations...!</description>
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		<title>Time to Say Bye Bye&#8230; to Sutherland</title>
		<link>http://rvivekshanmugam.com/time-to-say-bye-bye-to-sutherland/</link>
		<comments>http://rvivekshanmugam.com/time-to-say-bye-bye-to-sutherland/#comments</comments>
		<pubDate>Wed, 12 Nov 2008 11:48:48 +0000</pubDate>
		<dc:creator>Vivek</dc:creator>
				<category><![CDATA[Experiences]]></category>
		<category><![CDATA[Sutherland]]></category>
		<category><![CDATA[4 in one]]></category>
		<category><![CDATA[Call Centre]]></category>
		<category><![CDATA[Chandinin]]></category>
		<category><![CDATA[Deepak Patel]]></category>
		<category><![CDATA[DELL]]></category>
		<category><![CDATA[First Job]]></category>
		<category><![CDATA[GL]]></category>
		<category><![CDATA[L2]]></category>
		<category><![CDATA[Printers]]></category>
		<category><![CDATA[Ramji]]></category>
		<category><![CDATA[Satish]]></category>
		<category><![CDATA[Shyam]]></category>
		<category><![CDATA[TL]]></category>
		<category><![CDATA[Vengat]]></category>
		<category><![CDATA[Versant]]></category>

		<guid isPermaLink="false">http://rvivekshanmugam.com/?p=446</guid>
		<description><![CDATA[Yea&#8230; Its Time to Say Bye Bye to Sutherland&#8230; I&#8217;ve decided to Quit this week&#8230; Have submitted a formal resignation and will be relieved by the end of this week. Had a Real Good Experience with Sutherland which is my First Job!
The Only negative Factor i found was the change in timings and offs every [...]


Related posts:<ol><li><a href='http://rvivekshanmugam.com/dell-pnp-training-sutherland/' rel='bookmark' title='Permanent Link: DELL PnP Training @ Sutherland'>DELL PnP Training @ Sutherland</a></li>
<li><a href='http://rvivekshanmugam.com/dell-tech-training-sutherland/' rel='bookmark' title='Permanent Link: DELL Tech Training @ Sutherland'>DELL Tech Training @ Sutherland</a></li>
<li><a href='http://rvivekshanmugam.com/my-first-call/' rel='bookmark' title='Permanent Link: My First Call'>My First Call</a></li>
</ol>

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		<slash:comments>4</slash:comments>
		</item>
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		<title>My First Call</title>
		<link>http://rvivekshanmugam.com/my-first-call/</link>
		<comments>http://rvivekshanmugam.com/my-first-call/#comments</comments>
		<pubDate>Tue, 02 Sep 2008 07:51:09 +0000</pubDate>
		<dc:creator>Vivek</dc:creator>
				<category><![CDATA[Experiences]]></category>
		<category><![CDATA[Sutherland]]></category>
		<category><![CDATA[Call]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[DELL]]></category>
		<category><![CDATA[L2]]></category>
		<category><![CDATA[Printer]]></category>
		<category><![CDATA[TL]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[US]]></category>

		<guid isPermaLink="false">http://rvivekshanmugam.com/?p=199</guid>
		<description><![CDATA[We started taking Calls right from Day 1&#8230;!
I didnt expect that!!! I thought they were joking! Come on man&#8230; Do U mean, Real US Customers?! And we are going to solve their issues?! What about the Quality Parameters? Quality of Support?! And all other Parameters?! But No&#8230; They werent Joking! Our TL said, dont worry [...]


Related posts:<ol><li><a href='http://rvivekshanmugam.com/call-from-india/' rel='bookmark' title='Permanent Link: Call from India!'>Call from India!</a></li>
<li><a href='http://rvivekshanmugam.com/dell-pnp-training-sutherland/' rel='bookmark' title='Permanent Link: DELL PnP Training @ Sutherland'>DELL PnP Training @ Sutherland</a></li>
<li><a href='http://rvivekshanmugam.com/time-to-say-bye-bye-to-sutherland/' rel='bookmark' title='Permanent Link: Time to Say Bye Bye&#8230; to Sutherland'>Time to Say Bye Bye&#8230; to Sutherland</a></li>
</ol>

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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>You can&#8217;t always make everyone Happy</title>
		<link>http://rvivekshanmugam.com/you-cant-always-make-everyone-happy/</link>
		<comments>http://rvivekshanmugam.com/you-cant-always-make-everyone-happy/#comments</comments>
		<pubDate>Wed, 27 Aug 2008 12:51:53 +0000</pubDate>
		<dc:creator>Vivek</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Call]]></category>
		<category><![CDATA[DELL]]></category>
		<category><![CDATA[Happy]]></category>

		<guid isPermaLink="false">http://rvivekshanmugam.com/?p=301</guid>
		<description><![CDATA[You can&#8217;t always make everyone Happy. If a group of people adore you, another group will hate you. There&#8217;ll always be people who will not like you at all! There is much truth in his statement. In this post, I will describe my own experiences from which I’ve learned you can’t make everyone happy, and [...]


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<li><a href='http://rvivekshanmugam.com/call-from-india/' rel='bookmark' title='Permanent Link: Call from India!'>Call from India!</a></li>
<li><a href='http://rvivekshanmugam.com/my-first-call/' rel='bookmark' title='Permanent Link: My First Call'>My First Call</a></li>
</ol>

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		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>DELL PnP Training @ Sutherland</title>
		<link>http://rvivekshanmugam.com/dell-pnp-training-sutherland/</link>
		<comments>http://rvivekshanmugam.com/dell-pnp-training-sutherland/#comments</comments>
		<pubDate>Tue, 22 Jul 2008 05:00:49 +0000</pubDate>
		<dc:creator>Vivek</dc:creator>
				<category><![CDATA[Experiences]]></category>
		<category><![CDATA[Sutherland]]></category>
		<category><![CDATA[4 in 1]]></category>
		<category><![CDATA[ACP]]></category>
		<category><![CDATA[Acurate Call Profiling]]></category>
		<category><![CDATA[Axims]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[DELL]]></category>
		<category><![CDATA[DLF]]></category>
		<category><![CDATA[DLF IT Park]]></category>
		<category><![CDATA[Gaja]]></category>
		<category><![CDATA[Mock Calls]]></category>
		<category><![CDATA[Months]]></category>
		<category><![CDATA[MP3 Players]]></category>
		<category><![CDATA[Perungudi]]></category>
		<category><![CDATA[PnP]]></category>
		<category><![CDATA[Printers]]></category>
		<category><![CDATA[Product and Process]]></category>
		<category><![CDATA[Projectors]]></category>
		<category><![CDATA[Tools]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[Trend]]></category>
		<category><![CDATA[TVs]]></category>
		<category><![CDATA[Vijendran]]></category>
		<category><![CDATA[Years]]></category>

		<guid isPermaLink="false">http://rvivekshanmugam.com/?p=156</guid>
		<description><![CDATA[After Clearing the MSV, we then went on to do our PnP Training. Thats the Product and Process Training for DELL! We were put into Printers 4 in 1 batch! This training was for 22days!
4 in 1 Printers deals with DELL Branded Printers, Projectors, Axims, TVs and MP3 Players! We had a Process Trainer and [...]


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<li><a href='http://rvivekshanmugam.com/dell-tech-training-sutherland/' rel='bookmark' title='Permanent Link: DELL Tech Training @ Sutherland'>DELL Tech Training @ Sutherland</a></li>
<li><a href='http://rvivekshanmugam.com/my-first-call/' rel='bookmark' title='Permanent Link: My First Call'>My First Call</a></li>
</ol>

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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>DELL Tech Training @ Sutherland</title>
		<link>http://rvivekshanmugam.com/dell-tech-training-sutherland/</link>
		<comments>http://rvivekshanmugam.com/dell-tech-training-sutherland/#comments</comments>
		<pubDate>Sat, 12 Jul 2008 11:24:43 +0000</pubDate>
		<dc:creator>Vivek</dc:creator>
				<category><![CDATA[Sutherland]]></category>
		<category><![CDATA[Comm Check]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[DELL]]></category>
		<category><![CDATA[HR]]></category>
		<category><![CDATA[Interview]]></category>
		<category><![CDATA[Minimum Skill Verification]]></category>
		<category><![CDATA[Mock Call]]></category>
		<category><![CDATA[MSV]]></category>
		<category><![CDATA[Process]]></category>
		<category><![CDATA[Technical]]></category>
		<category><![CDATA[Tony]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[Versant Test]]></category>

		<guid isPermaLink="false">http://rvivekshanmugam.com/?p=26</guid>
		<description><![CDATA[My prev blog &#8220;The Versant Experience&#8221; had the maximum number of views for quite sometime! So, encouraged from the positive response, am writing more about my training!  
I forgot to tell you about the Panel Interview (Comm Check) conducted by a H(aitch)R named TONY, before The Versant Test! And the funny incidents related to [...]


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<li><a href='http://rvivekshanmugam.com/sutherland-interview-day/' rel='bookmark' title='Permanent Link: Sutherland Interview Day!'>Sutherland Interview Day!</a></li>
<li><a href='http://rvivekshanmugam.com/the-versant-experience/' rel='bookmark' title='Permanent Link: The Versant Experience!'>The Versant Experience!</a></li>
</ol>

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		</item>
		<item>
		<title>The Versant Experience!</title>
		<link>http://rvivekshanmugam.com/the-versant-experience/</link>
		<comments>http://rvivekshanmugam.com/the-versant-experience/#comments</comments>
		<pubDate>Sat, 05 Jul 2008 11:14:55 +0000</pubDate>
		<dc:creator>Vivek</dc:creator>
				<category><![CDATA[My First]]></category>
		<category><![CDATA[Sutherland]]></category>
		<category><![CDATA[Test]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Concentration]]></category>
		<category><![CDATA[DELL]]></category>
		<category><![CDATA[English]]></category>
		<category><![CDATA[Experiences]]></category>
		<category><![CDATA[Language]]></category>
		<category><![CDATA[Ordinate]]></category>
		<category><![CDATA[Phone]]></category>
		<category><![CDATA[Pronounciation]]></category>
		<category><![CDATA[Salary]]></category>
		<category><![CDATA[Telephone]]></category>
		<category><![CDATA[TIN]]></category>
		<category><![CDATA[Tirupati]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[Versant]]></category>

		<guid isPermaLink="false">http://rvivekshanmugam.com/?p=22</guid>
		<description><![CDATA[I had joined Sutherland recently. They put me in the DELL Process. We were given a 15 Day Comm Training, after which, we were to be shortlisted based on our performance in Two Tests.
1.Comm Check (a mock call and a one on one interview)
2.Versant Test
For the uninitiated, Versant is an automated test of spoken English. [...]


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<li><a href='http://rvivekshanmugam.com/my-first-call/' rel='bookmark' title='Permanent Link: My First Call'>My First Call</a></li>
<li><a href='http://rvivekshanmugam.com/dell-pnp-training-sutherland/' rel='bookmark' title='Permanent Link: DELL PnP Training @ Sutherland'>DELL PnP Training @ Sutherland</a></li>
</ol>

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		</item>
		<item>
		<title>Fortune Favors the Brave</title>
		<link>http://rvivekshanmugam.com/fortune-favors-the-brave/</link>
		<comments>http://rvivekshanmugam.com/fortune-favors-the-brave/#comments</comments>
		<pubDate>Thu, 26 Jun 2008 03:24:21 +0000</pubDate>
		<dc:creator>Vivek</dc:creator>
				<category><![CDATA[Life's Lessons]]></category>
		<category><![CDATA[DELL]]></category>
		<category><![CDATA[Fortune]]></category>
		<category><![CDATA[Habit]]></category>
		<category><![CDATA[Lesson]]></category>
		<category><![CDATA[Life]]></category>
		<category><![CDATA[Luck]]></category>
		<category><![CDATA[Luck has a Peculiar Habit of Favoring those who don’t depend on It!]]></category>
		<category><![CDATA[Peculiar]]></category>

		<guid isPermaLink="false">http://rvivekshanmugam.com/?p=266</guid>
		<description><![CDATA[You must have always wondered, why there are some people who always end up on top. Even I used to wonder why? A friend told me that there are some that are just plain lucky. That&#8217;s just a humbug. No one can be plain lucky, luck happens when someone tries something and ends up successful [...]


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</ol>

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