After Clearing the MSV, we then went on to do our PnP Training. Thats the Product and Process Training for DELL! We were put into Printers 4 in 1 batch! This training was for 22days!

4 in 1 Printers deals with DELL Branded Printers, Projectors, Axims, TVs and MP3 Players! We had a Process Trainer and a Professional Skills Trainer! We had this training from 4pm to 12am! This Shift was kinda cool! The initial few days were very Boring! But later on it picked up speed and the entire training was over in No Time!

We were taught how to use DELL tools to retrieve customer information, enter data, notes for each call! There were so many tools to use in each call! And the skills like Empathy, Rapport Building, etc with the Customers while on a call! At the end of this training we practiced Mock Calls! After the Training we had to undergo ACP on the Floor with Quality Control People. Our Office was in DLF IT Park! So, after finishing the training we went there to give our ACP!

We were introduced to our TL’s! who had some 36 odd months of experience at Sutherland! Only after when i started working, I noticed that many guys say that they have so and so many months of experience in the industry! Till then, I had only heard people say their experience in years! There’s this Guy, Vijendran aka Gaja who works with us. He has a total 4 yrs experience! He had worked in Call Centres like Accenture, Barkleys, and 5-6 other Big Names(i dont remember the names!), his max stay in a company being 10-11 odd months! Thats the Trend! My Dad had experience in Banking for 25 odd years! And it was the Same ol’ Bank for all those years! But, it was then! And thats Past! Things change! The trends different now! Who knows, maybe in the future, everyone will say i have so and so many hours of experience in the industry!

Well, coming back to ACP… After finishing the PnP training we then came to DLF Sutherland and had to take an ACP(i think its, Accurate Call Profiling) Test! I somehow managed to clear it! And so we successfully moved on to the the next step! And that was directly into production floor! We were gonna take calls from the day after!!!