Call from India!

Now… Don’t get angry on me that i am always writing about calls! Since i am working at a Call Centre, right now my life revolves around calls and thats the reason majority of my posts are about calls…! Will try to write about some other topics as well…

Now this post is about Amusing US Customers…

The US Customers are so very Amusing to us and i think that they think likewise about us!

Its all about the kind of reaction that we get when we tell the customer that we’re calling from India. Many of the customers would be surprised that we were speaking to them from India.

They would tell me, ‘Its really amazing to that you could take control of your computer from that far and resolve the issue in minutes!’ And if i solve their issue, they would jump with joy and pour out praises on me! And my reaction ‘Ah! That was Nothing!’ Trying to be Modest!!

Some customers have the impression of the Old India with Elephants, Kohinoor Diamonds or Beggars, Poverty etc. One of the cx asked me, ‘I’ve heard that you have lots of Diamond Mines there!’ Me:‘I guess so’. And Some of the customers dont even know where India is! One of them asked me, ‘Is it near Brazil?!’

Our Ops Manager(Short for Operations Manager) told us that, these days the surprise element has gone down, because many of the customers would know that the call centres are in India, Philipines, etc. During the Days when he took calls(That would be 3-4years back), if the customer comes to know that he’s speaking from in India, they would literally jump with astonishment and surprise. You are talking to me from India?! He said some customers even disconnect the call immediately after hearing that he’s from India thinking that they’re on an International Call and that they’ll be charged! Or else, the customer would call everybody in the family near the phone, like for example their son/daughter, grandson/granddaughterand tell them, Hey Jim/Mary(any name!) I am talking to a Technical Support Person who is from INDIA!!! Can you believe that! He’s from India and he is able to access our computer so fast. And One by one each of the family member will have a word with him. Say Hi to that Uncle from India! lol

Related posts:

1. My First Call
2. Time to Say Bye Bye… to Sutherland
3. A Love-Hate Relationship with Calls
4. DELL PnP Training @ Sutherland
5. To Quit or Not to Quit