My Love/Hate Relationship with taking calls… One day I Enjoy taking Calls and on another day i Hate it so much that i feel like quitting that day itself!
When the Customers are very nice and pleasant to talk to, I enjoy talking to them and helping them out with their issue.
And when the customers are rude and impolite i speak to them in a kind of similar way. just talk to them in a professional manner! Wud never go out of the way to help him out.
There are another set of customers who doesnt know anything, cant understand anything, cant co-operate, but want their problem to be resolved. Dumbest Customers! That is when i feel like Abusing the Cust with all the bad words i can think of. And that is what makes me hate Calls. But, if a very good cust comes online after that call, that feeling disappears after sometime! And i start to love taking calls and talking to customers!
So, everyday is a kind of Love-Hate Relationship with Calls!
Related posts:
- Call from India!
- To Quit or Not to Quit
- When there are No Calls to Take…
- Time to Say Bye Bye… to Sutherland
- My First Call
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